CitizenM is a Netherlands based hotel developer, investor and hotel chain. They disrupt the hotel industry with enormous European and US expansions, with new additions in Asia and ventures into unchartered territories. “These ambitious roll-outs mean we have to onboard a lot of new ambassadors”, explains Daniël Zwiers, Tech Team Information Security Manager. And, using Florbs can make that a lot easier.
Before Florbs
In the past, the onboarding process took 1 hour per new ambassador. From user access permissions to the set up of all their accounts and configuration of email signatures, like many IT departments, Zwiers has to deal with:
With the amount of new hotel openings, Zwiers had to find a more sustainable and efficient way to be able to execute these responsibilities: “We want to give our ambassadors the wow factor”, says Zwiers. IT has to support them to hit the ground running quickly by offering simple and intuitive solutions.
With Florbs solutions
“Thanks to Florbs, we can truly put our ambassadors in charge and make sure they are on steroids. To come back to the wow factor: imagine a new ambassador starting at citizenM. The tech team can complete the whole onboarding process in a few minutes. The account is set up, the company branded signature is pushed and access is granted to the applications needed. Florbs helps us to succeed in one of our key tasks: a quick and smooth onboarding process”, says Zwiers.
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